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Business phone system · Voice AI

Business phone systems, with AI voice agents where they help.

A cloud phone system for your company: numbers, extensions, menus, queues and recording, on softphones and desk phones, connected to your CRM. Where it makes sense, an AI voice agent answers the first part of the call and hands over to a person when needed.

Talk to us about your phones About Voice AI

How a call is handled

  1. Incoming callTo your business number
  2. IVR menuBusiness hours, holidays, “press 1 for sales”
  3. Staff and queuesSoftphone or desk phone, recorded if you choose
    AI voice agentAnswers, takes messages and bookings, hands over to staff
  4. Your CRMCall history, recordings, transcripts and summaries
The AI agent hands the call to a person whenever the caller asks or it is unsure.

Cloud PBX

A phone system that runs in the cloud

There is no switchboard to install in the office. Calls are handled by a hosted phone system that staff reach from a softphone on their computer or mobile, or from a desk phone, wherever they are working.

  • Phone numbers for your business
  • Extensions for staff and departments
  • IVR menus (“press 1 for sales”)
  • Business hours and holiday routing
  • Softphone apps for computers and mobiles
  • Desk phones, set up and provisioned
  • Voicemail delivered to email
  • Changes to routing made on request

SIP call centre

Queues, recording and CRM integration

For teams that handle a steady flow of calls, such as sales, support or bookings, the same system works as a call centre: calls wait in queues, are distributed to available agents, and are recorded and linked to the customer record.

  • Call queues with distribution to available agents
  • Call recording, with access limited to the people who need it
  • CRM integration: caller lookup and call history on the customer record
  • Call reports for supervisors

Recording calls has legal and privacy implications. We set up announcements and access rules with you; whether and how you record is your decision.

Voice AI

AI voice agents that answer and route calls

An AI voice agent can pick up calls, understand what the caller wants and deal with routine requests, so that staff spend their time on the calls that need them. It works inside your phone system and passes the call to a person whenever it should.

  • Answers and routesTo the right person or queue
  • Messages and bookingsTaken and passed to your team
  • Frequent questionsAnswered from information you provide
  • English and VietnameseSpoken by the same agent
  • Hands over to a personOn request, or when it is unsure
  • Transcripts and summariesFor every call it handles

We start with a small set of call types, review transcripts with you, and widen the agent's scope only when it handles those reliably.

Questions

Frequently asked

What does the business phone system include?

Cloud PBX and SIP call centre features: numbers, extensions, IVR menus, queues, call recording, softphones and desk phones, and CRM integration.

Can the AI voice agent hand a call to a person?

Yes. The voice agent answers and routes calls, takes messages and bookings, answers common questions, and transfers the caller to a person when needed.

Talk to us about your phones

Tell us how many people take calls, what numbers you have today, and which CRM you use.

Email sales@onesign.sg